Customer Experience - Customer Experience Representative I
About The Position
Continental Battery Systems is a rapidly growing North American PE-backed company looking for a highly-skilled, energetic, and collaborative employee. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization. We offer great benefits, including: Medical, Dental, and Vision, Substantial 401k match, Robust voluntary benefits package, PTO and paid holidays off, Significant employee product discounts (up to 12% over cost!). At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself. Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.
Requirements
- Energetic, customer-focused, and determined to add value within a fast-paced organization.
- Service-oriented and friendly attitude is clearly presented.
- Helpful and persuasive.
- Knowledgeable in all products carried.
Nice To Haves
- Career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression.
Responsibilities
- Retain current customers, improve current customer relationships, obtain referrals form current customers, and grow sales volume and profitability with current customers.
- Perform regular and accurate reporting to support sales planning and analysis activities.
- Prepare written quotations and negotiations.
- Record successful processes and procedures required to carry out all functions.
- Perform deliveries to support the customer relationship regularly, including managing and replenishing consignments.
- Expand sales by obtaining and developing new customers within an assigned territory or market; generates leads continually.
- Demonstrate excellence consistently and contribute to process improvements.
- Pursue and maintain preferred vendor status with clients.
- Create and maintain promoters (raving fans) of clients.
- Continually contact existing clients via, phone, email, and face to face to build and maintain a positive relationship between the customer and the Company.
- Maintain relations with key personnel (decision maker, AR person, key sales persons for customer), and any customer staff interfaced with.
- Obtain referrals from customers.
- Generate leads, qualify leads, convert leads to prospects, convert prospects to customers, convert customers to promoters.
- Track regular sales patterns of customers and analyze data for changes in buying habits and opportunities to grow sales.
- Be aware of customer business changes.
- Guard customers, know their buying habits, and anticipate their needs.
- Educate customers on products that service their needs.
- Identify helpful opportunities for customers through expanding the use of Company products and services.
- Maintain accurate documentation of all customer transactions.
- Record daily activity/call reports concerning customer-related activities for quotes, orders, and relationships.
- Compile accurate reports.
- Ensure the timely collection of payment for all orders.
- Coordinate daily with supervisor to achieve targeted sales objectives.
Benefits
- Medical, Dental, and Vision
- Substantial 401k match
- Robust voluntary benefits package
- PTO and paid holidays off
- Significant employee product discounts (up to 12% over cost!)
- Training and resources in our employees
- Company discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
