Customer Experience Representative - After Hours

Superior Plus Propane Talent Acquisition•Wayne, PA

3d•$20 - $24•Remote

About The Position

As a Customer Experience Representative (Advanced Support), you'll support customers through time-sensitive and complex situations while coordinating with internal teams to ensure safe, reliable service. This remote role is ideal for adaptable problem-solvers who thrive in a fast-paced environment and enjoy making a meaningful impact on the customer experience every day. We're looking for adaptable problem-solvers who thrive in a fast-paced environment, can confidently navigate multiple systems, and are comfortable working assigned schedules that include weekend coverage. If you're passionate about helping customers, solving complex challenges, and making a meaningful impact every day, we'd love to hear from you.

Requirements

1+ year of customer service experience, preferably in a contact center, customer support, logistics, or operations environment.
Strong problem-solving, communication, and customer service skills, with the ability to manage sensitive or complex situations professionally.
Ability to multitask, prioritize effectively, and work confidently across multiple systems and applications.
High attention to detail, sound judgment, and a collaborative approach to working with cross-functional teams.
Proficiency with Microsoft Office applications; experience with CRM, billing, or dispatch systems is an asset.
Availability to work assigned schedules that may include afternoon, evening, overnight, and weekend shifts. Schedules are provided in advance and are based on business needs.
Fluency in Spanish is considered an asset.

Nice To Haves

Experience with CRM, billing, or dispatch systems is an asset.
Fluency in Spanish is considered an asset.

Responsibilities

Serve as the primary point of contact for customer inquiries, service requests, and urgent situations, delivering a positive customer experience.
Assess customer needs, provide accurate information, and resolve issues efficiently while managing customer expectations.
Coordinate with dispatch, logistics, field operations, and other internal teams to ensure timely and effective service delivery.
Navigate multiple systems simultaneously to manage orders, update accounts, and maintain accurate records.
Identify, escalate, and support the resolution of complex customer concerns, emergencies, and potential safety issues.
Build strong relationships with customers and colleagues while contributing to a collaborative, customer-focused team environment.