Customer Experience Program Assistant

City of Redmond•Redmond, WA

3d•Onsite

About The Position

The City of Redmond is seeking a proactive, organized, and passionate Customer Experience Program Assistant to join the Parks and Recreation Department. This part-time role will support City Hall operations and assist with cashiering, onboarding, and various other team functions. The position serves as a friendly and knowledgeable first point of contact at the front desk, providing exceptional service to visitors and representing the city's values. The vision of Redmond Parks and Recreation is to serve and connect the community through innovative, inclusive, and sustainable experiences, and this role will help bring that vision to life. This is a great opportunity for someone with experience in customer service or administrative roles who is passionate about community service and public engagement. The position is supplemental, variable, year-round, working approximately 20 hours per week, with hours potentially varying based on business needs between 7:30 am and 5:15 pm. The position is limited to a maximum of 29 hours per week and no more than 1,040 hours per year.

Requirements

Two years’ experience in program or administrative and office support.
High school diploma or equivalent.
Or equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.
Valid First Aid & CPR certifications (must be obtained within 6 months of hire).

Responsibilities

Provide excellent customer experience in person, on the phone, and through email for multiple lines of City business.
Interact daily with the public and City staff.
Provide administrative support to Customer Experience programs—cashiering, supplemental onboarding, QAlert.
Assist with various customer service issues, such as general questions, cashiering, enrollment assistance, etc.
Partner with and assist program coordinators to ensure success of the program.
Provide recommendations for improvement to Customer Experience programs.
Monitor, track, and maintain metrics and analytics relevant to programs.
Utilize and maintain computer programs and systems to input, track and communicate program data/details as well as prepare documents and run reports as requested.
Provide technical assistance to others regarding reporting updates/changes.
Assist with special programs and events as needed.
Order supplies and track inventories as requested.
Other duties as assigned.