Customer Experience Product Management Specialist I (Intern) - United States
About The Position
This posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice. The Customer Experience Product Management team in Services drives/creates expansive AI driven innovative premium service offers with unparalleled expertise. We are leading the charge in developing next-generation AI assistants designed to transform Customer Success, Renewal Sales, and Technical Support experiences for Cisco’s customers. As a Product Management Intern, you will have the unique ability to shape the future of Customer Experience in the age of AI. This role is available across several organizations, each focused on developing agentic AI solutions to solve complex business challenges.
Requirements
- Currently enrolled in an undergraduate degree program. Relevant fields include Computer Science, Engineering, Data Science, or Business, or a related program.
- Strong analytical, communication, and collaboration skills
- Passion for AI, product management, and customer-centric innovation
- Knowledge of data platforms, AI frameworks
- Able to legally live and work in the country for which you’re applying, without visa support or sponsorship
Nice To Haves
- Familiarity with AI/ML scripting or tools like Power BI/SharePoint
- Prior internship or work experience in AI product management, AI/ML engineering, or strategy roles
Responsibilities
- Collaborate with engineering, data science, and design teams to ship cutting-edge agentic AI solutions that deliver tangible business value
- Participate in brainstorming and strategy sessions to ideate and prioritize features that leverage the latest advancements in AI and machine learning
- Work closely with engineering and internal product managers to translate technical capabilities into viable offers.
- Collect and analyze data from various sources to identify new features and product enhancements that leverage our AI infrastructure.
- Assist in preparing product documentation (user stories, PRDs, presentations) and help develop and execute the service roadmap.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
- performance-based incentive pay (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
