Customer Experience Operations Specialist

Legend Brands•Burlington, WA

44d•$22 - $25

About The Position

Legend Brands, an industry leader and long-standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. This position is required to have a minimum of 2 years of previous experience and working knowledge and competent demonstration of the following: • Entering, confirming and releasing sales orders in the ERP system • Logging into designated freight program to provide freight estimates to customers • Answering and transferring calls • Logging in and responding timely to customers on Live Chat • Basic MS Excel • Intermediate knowledge of EDI and MS Power Automate Operations Support Specialist II perform broader range of duties, proven skillset to fully perform Operations Support Specialist responsibilities, more technically complex tasks, expected to set an example of professional efficiency, and provide technical direction to less experienced staff. The Operations Support Specialist II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department.

Requirements

High School Diploma or GED required.
Minimum of 2 years of previous experience
Working knowledge and competent demonstration of entering, confirming and releasing sales orders in the ERP system
Working knowledge and competent demonstration of logging into designated freight program to provide freight estimates to customers
Working knowledge and competent demonstration of answering and transferring calls
Working knowledge and competent demonstration of logging in and responding timely to customers on Live Chat
Basic MS Excel
Intermediate knowledge of EDI and MS Power Automate
Proven skillset to fully perform Operations Support Specialist responsibilities
Ability to set an example of professional efficiency
Ability to provide technical direction to less experienced staff
Receives minimal instruction or assistance
Fully aware of the operating procedures and policies associated with the department.
Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's.
All job offers are contingent upon satisfactory pre-employment drug test and background checks.

Responsibilities

Answer product, order, and service-related questions.
Respond promptly to customer inquiries, concerns, and questions.
Manage incoming calls, shared among the team.
Maintain a positive, empathetic, and professional attitude always.
Process and follow up on sales orders.
Communicate with customers through various channels.
Ensure adherence to credit policies and sales procedures.
Work cross functionally with key departments.
Extensive experience and judgment to make critical logistics and customer service-related decisions.
Provide shipping quotes as needed.
Perform other related duties as assigned.
Entering, confirming and releasing sales orders in the ERP system
Logging into designated freight program to provide freight estimates to customers
Answering and transferring calls
Logging in and responding timely to customers on Live Chat