On-Call or Part-Time Customer Experience Officer / Receptionist

Land Title

17d • $21

About The Position

The On-Call Customer Experience Officer supports the overall business plan and
strategic direction of the organization by coordinating the customer closing
experience. The Customer Experience Officer is responsible for order entry, file
setup, and basic file processing. As an on-call role, the incumbent will be
scheduled as needed and will float to various Land Title offices throughout the
South Metro Denver area.

Requirements

• High school diploma or equivalent required
• Customer service experience strongly preferred
• Proficiency with E-mail, Microsoft Office Suite, Google Suite and the internet
• Excellent written and verbal communication skills
• Exceptional interpersonal and customer service skills
• Excellent organizational skills and attention to detail

Responsibilities

• Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
• Answer customer inquiries in a timely and accurate manner
• Coordinate daily closing activities including closing room schedules, calendars, meetings and events
• Process incoming customer orders by following work procedures for New Order Entry
• Compile personal profile information of sellers, buyer, and borrowers in customer management software
• Assist in creation, preparation and distribution of reports in support of the organization
• Compile data for over/short report and escheating
• Provide administrative assistance with document distribution, typing reports and memos, maintaining computer-based and paper files, order and maintenance of office supplies, and performing other clerical tasks
• Other related duties as assigned.

Benefits

• Traditional and Roth 401K retirement options with company match
• Employee Assistance Program (EAP)
• There is potential for an annual employee profit-sharing bonus based upon company performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED