Customer Experience Officer / Receptionist - Fort Collins

Land Title • Fort Collins, CO

21h • $42,000 - $48,000 • Onsite

About The Position

The Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. This role involves interacting directly with clients to answer customer inquiries in a timely and accurate manner. The Customer Experience Officer will actively coordinate daily closing activities—including closing room schedules, calendars, meetings, and events—and process incoming customer orders by following work procedures for New Order Entry. The role also involves meticulously compiling personal profile information of sellers, buyers, and borrowers in customer management software, assisting in the creation, preparation, and distribution of reports, and compiling data for over/short reports and escheating. Additionally, the position provides vital administrative assistance, from document distribution and typing memos to maintaining computer-based and paper files and managing office supplies.

Requirements

• High school diploma or equivalent
• Proficient in clear, professional communication and writing skills
• Strong computer proficiency and excellent phone communication skills
• Excellent written and verbal communication skills to effectively guide clients and collaborate with colleagues
• Exceptional interpersonal and customer service skills to ensure every client feels welcomed, valued, and supported throughout their closing experience.
• Excellent organizational skills and meticulous attention to detail, enabling you to seamlessly manage multiple schedules, files, and tasks while ensuring flawless accuracy across all your work.

Nice To Haves

• Experience in customer service is strongly preferred

Responsibilities

• Model and hold others accountable to the Land Title Guarantee Company culture, acting as a supportive coach and mentor to others in the organization.
• Serve as a reliable point of contact by answering customer inquiries in a timely, helpful, and accurate manner.
• Coordinate daily closing activities to ensure everything runs seamlessly, including managing closing room schedules, calendars, meetings, and events.
• Process incoming customer orders efficiently by following established work procedures for New Order Entry.
• Accurately compile personal profile information of sellers, buyers, and borrowers within our customer management software.
• Assist in the creation, preparation, and distribution of vital reports in support of the organization, and compile necessary data for over/short reports and escheating.
• Provide crucial administrative assistance, including document distribution, typing reports and memos, maintaining computer-based and paper files, ordering and maintaining office supplies, and performing other necessary clerical tasks.
• Get involved in department marketing activities, which may include representing the company at after-hours functions as requested or required.
• Step in to handle other related duties as assigned to support the team and the broader organization.

Benefits

• Competitive Pay: The salary range for this position is $42,000 to $48,000 annually.
• Total Wellness: Enjoy top-tier medical, dental, and vision insurance, plus the ultimate convenience of 24/7 Teledoc services.
• Long-Term Security: Build your wealth with Traditional and Roth 401(k) retirement options—complete with a company match. We also provide life insurance and both short-term and long-term disability for your peace of mind.
• Time to Recharge: Rest and recharge with a generous time-off package that includes vacation and sick time, and 10 paid holidays.
• Career Advancement: We invest in your continuous evolution through dedicated training opportunities and an Education Assistance program.
• Beyond the Office: Access confidential, professional support through our Employee Assistance Program (EAP), and enjoy unique industry perks like title and closing reimbursement discounts for your own real estate milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED