Customer Experience Manager- EdTech

Accenture•Milwaukee, NY

About The Position

Accenture LearnVantage is Accenture’s enterprise learning business, delivering project-based learning programs in areas such as cloud, AI, data, programming, and cybersecurity. The Customer Experience Manager serves as an internal operational lead for enterprise clients, helping ensure complex learning programs and individual deliveries run smoothly and provide a consistently excellent learner experience. The role oversees a range of offerings, including private instructor-led training, multi-week upskilling and reskilling programs, on-demand learning, accelerators, and blended programs. The manager coordinates cross-functional teams and client stakeholders, advises on program design and delivery options, and serves as a central operational point of contact from kickoff through regular program meetings. They translate client needs and feedback into internal plans, risk signals, reporting, and process improvements.

Requirements

At least 4 years of project and program management experience.
At least 2 years of experience in ed tech, enterprise learning, or learning operations.
Bachelor’s degree or equivalent, with a minimum of 12 years of work experience; alternatively, an associate degree with a minimum of 6 years of work experience.
Comfort communicating with clients and senior stakeholders.
Ability to build trust and maintain professional, solutions-oriented relationships with client stakeholders.
Ability to communicate and influence across client stakeholders, internal teams, and leadership.
Proficiency with AI tooling.
Ability to advise confidently on program design, sequencing, and tradeoffs using delivery and operational expertise.
Understanding of instructor-led, on-demand, accelerator, and blended offerings and their launch requirements.
Ability to drive delivery amid ambiguity, unblock work proactively, anticipate slippage, stay organized, and identify process-level solutions to recurring problems.

Nice To Haves

PMP certification.
Familiarity with technical subject areas such as cloud, AI, data, or programming sufficient to speak credibly with client technical stakeholders.
Experience with project management tools and a track record of using them.
Familiarity with online learning platforms, LMS systems, or enterprise training programs.

Responsibilities

Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
Serve as the operational lead for private instructor-led client deliveries, partnering with the account sales lead on requirements and coordinating with Operations Delivery and other teams to complete delivery items.
Plan and implement deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing components into a cohesive program.
Participate in client meetings and advise on program design, delivery options, and tradeoffs.
Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers.
Translate client needs into clear internal requirements, plans, and decisions for delivery teams.
Own client program reporting, including progress, learner engagement and completion, risks, and next steps.
Track delivery commitments, surface risks early, and manage escalations.
Drive process improvements and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.