Customer Experiance Manager North Bergen NJ

Five Below•North Bergen, NJ

2d•Onsite

About The Position

The Customer Experience Manager leads the store’s customer service and front-end operations, helping the team deliver Five Below’s B.E.S.T. customer service experience and meet customer service score goals. The role supports a clean, recovered, well-merchandised store that is ready for customers, and performs Store Manager duties when the Store Manager is absent. This is an hourly position starting at $18.92. The job description states that it is not all-inclusive and that the Store Manager may determine additional responsibilities according to store needs.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to operate a cash register frequently.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stockroom and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stockroom to assist customers and handle merchandise.
Ability to work a flexible schedule that may include day, evening, weekend, or overnight shifts, and travel as required.
Ability to read and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members engage customers through personal contact and deliver the B.E.S.T. customer service experience, including fast and friendly checkout.
Lead the store toward achieving and maintaining customer service score goals set by the District Manager.
Lead front-end operations and ensure candy, soda, snacks, and other front-end merchandise meet or exceed brand standards.
Ensure front-end equipment is working and associates are trained to provide applicable services.
Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stockroom.
Complete additional responsibilities determined by the Store Manager based on store needs.