Customer Experiance Manager North Bergen NJ

Five Below • North Bergen, NJ

3d • Onsite

About The Position

The Customer Experience Manager helps lead a Five Below store by delivering a fun, fast, and friendly customer experience. This role trains and guides crew members in the B.E.S.T. customer service experience, leads front-end operations, and works toward customer service score goals set by the District Manager. The manager supports store merchandising, recovery, cleanliness, and readiness, and performs store manager duties when the Store Manager is absent.

The role partners with the Store Manager and store leadership team to recruit, train, coach, develop, and supervise crew members, respond to corporate communications, and maintain store operations. The position is hourly, with pay starting at $18.92. Work requires a flexible schedule, including day, evening, and weekend shifts, and may include overnight shifts and travel as required.

Requirements

• High school graduate or equivalent.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old and able to perform essential job functions in compliance with applicable laws.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel.
• Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb and descend ladders; kneel, bend, twist, and stoop; communicate and exchange accurate information; move throughout the sales floor and stock room; and remain stationary in an upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train crew members in the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout.
• Lead the assigned store in achieving and maintaining customer service score goals set by the District Manager.
• Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
• Ensure front-end equipment is working and associates are trained to provide applicable services.
• Perform opening and closing procedures and maintain store cleanliness, recovery, and readiness for customers.
• Perform Store Manager duties in the Store Manager's absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Carry out additional responsibilities assigned by the Store Manager based on store needs.

Benefits

• The employer directs applicants to its benefits site for information about benefits and support, including health coverage and financial and personal wellness offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED