Customer Experience Manager

Five Below • LaGrange, GA

13d • Onsite

About The Position

The Customer Experience Manager helps deliver Five Below’s customer-focused culture by ensuring associates provide a fast, friendly experience and by leading front-end operations. This role works with the Store Manager and store leadership team to meet customer service goals, maintain brand standards, keep the store ready for customers, and support the recruitment, training, coaching, development, and supervision of crew members. The manager performs Store Manager duties when the Store Manager is absent. The position is hourly and starts at $15.00. The job description notes that it is not all-inclusive and that additional responsibilities may be assigned according to store needs.

Requirements

• High school graduate or equivalent.
• At least 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule that meets business needs, including day, evening, and weekend shifts, and potentially overnight shifts and travel as required.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb and descend ladders; and kneel, bend, twist, and stoop.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone, and move across the sales floor and between the sales floor and stock room.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide strong customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and ensure guests receive a fast, friendly checkout.
• Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
• Lead front-end operations and ensure candy, soda, and snack merchandising meets or exceeds brand standards.
• Ensure front-end equipment is in working order and associates are trained to provide applicable services.
• Perform opening and closing procedures and maintain store cleanliness, recovery, and customer readiness.
• Perform Store Manager duties in the Store Manager’s absence.
• Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Take on additional responsibilities as determined by the Store Manager based on store needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED