Customer Experience Manager

Schneider National • Green Bay, WI

12d

About The Position

Schneider is seeking a Customer Experience Manager in Green Bay to lead a team that serves as a bridge between Schneider’s Commercial Sales and Customer Service teams. The manager will execute a business plan to ensure the team meets its metrics and delivers an outstanding customer experience.

Requirements

• Bachelor’s degree in business or a related field.
• Two or more years of transportation or logistics experience.
• Previous leadership, mentoring, or coaching experience.
• Effective written and oral communication skills.
• Strong influencing skills.

Responsibilities

• Coach and mentor a team of customer service associates.
• Provide an outstanding experience for Schneider’s customers.
• Create a business plan that ensures achievement of metrics related to revenue, volume, and service.
• Support sellers with account business plans and customer visits.
• Analyze and implement improvements to current systems and processes.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program with the opportunity to earn above base pay.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager