Customer Experience Manager

Five Below•Asheboro, NC

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. The role trains crew members to deliver the B.E.S.T. customer service experience, supports fast and friendly checkout, and leads the store in achieving customer service score goals set by the District Manager. It also involves maintaining front-end merchandising and equipment, overseeing store opening and closing procedures, keeping the store clean and ready for customers, and performing store manager duties when the Store Manager is absent. The manager partners with the Store Manager and store leadership team to recruit, train, coach, develop, and supervise crew members and to carry out merchandising and World Recovery procedures. The role also includes store maintenance and other responsibilities assigned by the Store Manager based on business needs. This is an hourly position with a starting rate of $15.00.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule that meets business needs, including day, evening, and weekend shifts, and potentially overnight shifts and travel as required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to perform the listed essential job functions, including frequent cash-register operation, lifting and handling merchandise, ladder use, bending and other movements, communication, and movement around the store.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and ensure guests receive a fast, friendly checkout.
Lead the assigned store in achieving and maintaining customer service score goals provided by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
Ensure front-end equipment is in working order and associates are trained to provide applicable services.
Carry out opening and closing procedures; maintain cleanliness and recovery; and keep the store ready for customers.
Perform Store Manager duties in the Store Manager's absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.