Leader, PI Customer Experience
About The Position
BrokerLink is seeking a Mandarin and/or Cantonese speaking Customer Experience Leader, Personal Insurance to join their growing team at New World Insurance. This role requires a candidate with sales experience and a proven track record of success, who can motivate and encourage the team to learn, evolve, and grow. The ideal candidate thrives on collaboration and understands that insurance is about people. The company emphasizes its values of integrity, respect, customer-driven mindset, excellence, and generosity, fostering a diverse and inclusive work environment. BrokerLink offers opportunities for growth, flexible work arrangements, and invests in its team members' success.
Requirements
- Mandarin and/or Cantonese speaking ability
- Sales experience
- Post-secondary education
- 5-8 years or more insurance industry experience, with extensive personal lines experience
- Minimum 3 years management experience
- Knowledge of Brokerage Management services and tools (EPIC).
- Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Eligible to work in Canada from the anticipated start date and throughout their employment
Nice To Haves
- CIP or CAIB designation preferred
Responsibilities
- Responsible for all day-to-day team management.
- Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
- Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
- Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
- Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
- Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
- Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
- Develop succession planning for all key positions.
- Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
- Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
- Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.
Benefits
- Flexible work arrangements
- Multiple benefits offered to support physical and mental wellbeing
- Wellness account
- Share plan & other savings
- Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200%
- Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions
- Group RRSP, with company matching DPSP offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
