Customer Experience Lead - Clayton Park, NS (37.5 Hours / Week)
Scotiabank•Halifax, NS
•Onsite
About The Position
Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Requirements
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Excellent communication skills
- Availability to work a flexible schedule
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Nice To Haves
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Previous banking experience is a strong asset
Responsibilities
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures
Benefits
- A competitive compensation and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
