Customer Experience Lead - Calgary, AB (18.75 hours/week)

Scotiabank • Calgary, AB

1d • Onsite

About The Position

Scotiabank is seeking an enthusiastic and driven individual to join their team as a Customer Experience Lead. This role is responsible for overseeing high-performing Retail Service teams and ensuring customers are prioritized to help them achieve their financial goals. The ideal candidate will lead and support Customer Experience Associates, championing Scotiabank’s core values and culture.

Requirements

• Excellent leadership skills, able to coach and develop your team.
• Strong customer service skills.
• Excellent communication skills.
• Availability to work a flexible schedule.
• Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options.

Nice To Haves

• Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset.
• Previous banking experience is a strong asset.

Responsibilities

• Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates.
• Build strong customer relationships and deliver excellent customer service.
• Act as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
• Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience.
• Act as a change management lead by assisting with the implementation of new policies and procedures.

Benefits

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• An organization committed to making a difference in our communities– for you and our customers.
• Recognition and rewards for high-performance.
• Support from leadership through meaningful development conversations that enable faster advancement.
• Internal training to support your growth and development.
• A competitive compensation and benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed