Customer Experience Lead—Arlington

The Church of Eleven22•Jacksonville, FL

17h•Onsite

About The Position

This position at Hope's Closet Thrift, reporting to the Assistant Store Manager–Customer Experience, is a full-time, non-exempt role. The Customer Experience Lead will support and help lead the team in providing excellent customer service, executing daily operations to drive sales, and serving as a minister of the gospel to fulfill the mission of The Church of Eleven22® and Hope's Closet®. The role involves leading Customer Experience Associates and serve staff, ministering the gospel through personal testimony and prayer, assisting in the care and discipling of staff, and helping to lead team huddles and create an inspiring work environment. The Lead will also assist in recruitment, retention, and training of staff, and perform opening and closing procedures. Driving sales through operational excellence and superior customer service is a key aspect, as is supporting the donations department and merchandising to create a dignified environment.

Requirements

Two to three years of relevant work experience, including retail and customer service experience.
Experience operating cash registers and handling of money required.
Completion of a high school diploma.

Nice To Haves

Two to three years of management experience preferred.
Demonstrated ability to make disciples who make disciples.
Strong, pro-active communication (verbal and written) and interpersonal skills.
Possess strong organizational, planning and problem-solving skills.
Ability to cast vision in individual and large group environments.
Ability to work in a fast-paced environment.
Ability to adapt to change.

Responsibilities

Minister of the gospel: Articulate personal testimony and the gospel with customers and serve staff.
Pray with customers and serve staff.
Assist in care and discipling of staff and serve staff.
Assist in leading small and large group huddles, including casting vision and gospel presentation.
Help lead and create an inspiring team environment through setting and celebrating team goals, casting vision and demonstrating a proactive work culture.
Assist in recruitment and retention of serve staff.
Assist in training development, coordination and supervision of Hope's Closet customer experience associates and serve staff in operations, serving and ministry opportunities.
Discover training opportunities and collaborate with managers to provide coaching for team members.
Lead the team in the absence of the Assistant Manager — Zoning Staff; following up on daily duties, processing and replenishment.
Perform opening and closing procedures.
Drive sales by executing daily operations (sales, cash office management, merchandising, replenishment, safety, loss prevention) and providing excellent customer service to customers and donors.
Lead in merchandising to create a dignified environment.
Support in the donations department as needed.