Customer Experience Internship
About The Position
We are seeking an enthusiastic and curious Customer Experience Intern to join our team this fall. This is a hands-on opportunity to explore the insurance industry from the inside out - gaining exposure to key areas including claims, operations, and billing while making a real impact. In this role, you will collaborate with leaders and team members across the organization while experiencing the day-to-day workings of careers in the insurance industry. Through a variety of industry-focused and peer-led activities, you'll build valuable professional skills, expand your network, and gain meaningful experience in a fast-paced and supportive environment. This internship will take place on-site during standard business hours, with flexibility to support your class schedule and academic commitments. It also has the potential to transition into a full-time role upon completion, based on business needs and available opportunities.
Requirements
- Active college student.
- Attending an eligible college or university.
- Passion and desire to learn.
- Onsite attendance at home office (1111 Ashworth Road, West Des Moines).
- Students seeking business majors including but not limited to: Insurance, Accounting, Administration & Management, Economics, Finance, Human Resource Management, International Business, Marketing, Real Estate, Sales, Actuary Science, Computer Science, Mathematics, Data Analytics, Journalism/Communications.
- Strong verbal and written communication skills, with the ability to convey clear, concise information to others.
- Driven by positive and professional attitude and strong work ethic.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel).
- Self-disciplined, proactive, and takes ownership and responsibility.
- Ability to work collaboratively in an inclusive team environment as well as independently.
Responsibilities
- Learn operational pieces and requirements in Billing, Center of Operations, and Claims.
- Attend and participate in team and leader meetings.
- Experience and learn the fundamentals of TMG’s operations including business strategy, profitability, and organizational structure.
- Shadow team members and experience decision-making, relationship building, and daily operations.
Benefits
- Competitive Pay: Interns earn hourly wages while gaining hands-on experience.
- Mentorship Programs: Pairing interns with experienced professionals.
- Volunteer Opportunities: Organized events for community service.
- Real projects: Interns contribute to meaningful work, not just observe from the sidelines.
- Free Lunch: On-site cafeteria available Tuesday-Thursday.
- Balanced Schedule: A 39-hour work week designed to support productivity and well-being.
- Competitive base salary plus incentive plans for eligible team members
- 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
- Free basic life and AD&D, long-term disability and short-term disability insurance
- Medical, dental and vision plans to meet your unique healthcare needs
- Wellness incentives
- Generous time off program that includes personal, holiday and volunteer paid time off
- Educational assistance
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
