Customer Experience Implementation Specialist

Taylor•Dayton, OH

16h

About The Position

Taylor Enterprise Solutions is seeking a Customer Experience Implementation Specialist to coordinate customer implementations, including print programs and onboarding for ERP and eProcurement platforms. The role works with customers and internal and external partners to define requirements, plans, timelines, and system configurations; coordinate testing and issue resolution; and support production readiness and go-live. The specialist manages several implementations at once, communicates progress and risks, prepares onboarding documentation and training resources, and contributes to implementation standards and process improvements.

Requirements

High school diploma or GED required.
At least 3 years of experience in customer onboarding, implementation, project coordination, system integrations, ERP/eProcurement support, or a related customer-facing role.
Business-to-business customer experience and the ability to deliver strong service throughout the implementation lifecycle.
Ability to gather, document, validate, and manage business and technical requirements.
Experience coordinating implementation activities, testing, issue resolution, and go-live readiness.
Strong communication, analytical, troubleshooting, organizational, prioritization, and problem-solving skills.
Proficiency in Microsoft Teams, Excel, Word, and Outlook, with the ability to quickly learn new systems.
Ability to manage multiple priorities, meet deadlines, work independently, and collaborate effectively.
Authorization to work in the United States without employer sponsorship.

Nice To Haves

Bachelor’s degree in a related field.
Experience with ERP and eProcurement platforms such as Coupa, Oracle, SAP Ariba, Workday, GHX, Jaggaer, PeopleSoft, or similar systems.
Familiarity with integration concepts such as cXML, EDI, APIs, punchout catalogs, and secure file transfer methods.
Experience writing business documentation such as Statements of Work, scope requirements, implementation plans, testing plans, or process documentation; and experience with Salesforce for Project Management.
Experience supporting customer testing, production deployments, process improvement, or customer-facing presentations.
Understanding of industry equipment, software, and web-based solutions and how they integrate.

Responsibilities

Coordinate small- to mid-sized print program implementations from quote acceptance through setup on the web ordering platform, and support Project Managers on larger implementations.
Lead customer onboarding and implementation activities for ERP and eProcurement platforms, including Coupa, Oracle, SAP Ariba, Workday, GHX, and similar systems.
Partner with customers, Integration teams, IT, Sales, Operations, and vendor partners to define requirements, implementation plans, and project timelines.
Gather, document, validate, and manage business and technical requirements, including pricing, workflows, account structures, procurement needs, and system configurations.
Coordinate testing, issue resolution, production readiness, and go-live activities to support accurate and successful customer deployments.
Monitor project progress and communicate status, risks, dependencies, decisions, and action items to customers and internal teams.
Facilitate implementation meetings and prepare meeting recaps, customer documentation, training materials, and onboarding resources.
Manage multiple implementations concurrently, adapting plans, escalating risks, and meeting established deadlines.
Support process improvement efforts and contribute to implementation best practices, quality standards, and consistent onboarding processes.