Customer Experience Guide - Full Time

Patagonia•Honolulu, HI

1d•$26 - $28•Onsite

About The Position

As a Customer Experience Guide, you represent the Patagonia brand and help deliver a positive in-store experience. You contribute to store success through customer service, sales, merchandising, operations, events, and environmental activism. The role involves learning about Patagonia products, connecting with the local community, and supporting efforts to protect the local environment. Employees are encouraged to solve problems creatively and put customers’ needs at the center of their work. You will support daily retail activities, including assisting customers, stocking and staging products, processing shipments, maintaining the sales floor, and helping with store operations and events. You will also uphold store visual standards, support inventory flow and repairs, follow security and loss-prevention practices, and help maintain a safe, clean, and organized environment. The role calls for collaboration with the team and a commitment to an inclusive, respectful workplace. The Honolulu store is open seven days a week. Current hiring needs are for 30–39 hours per week, with open availability required Friday through Sunday. Shifts may begin or end up to two hours outside business hours, and schedules can vary. Work schedules are generally posted three weeks in advance. The position requires standing and walking for extended periods, lifting up to 55 pounds, and performing various physical tasks involved in customer service, inventory, events, and merchandising.

Requirements

Proven customer service and/or sales skills.
Helpful and courteous approach to problem solving.
Effective communication skills with team members and leadership, including the ability to participate in constructive feedback.
Ability to adapt to changing situations and priorities and pivot as needed.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and importance outlined by leadership.
Ability to arrive ready to work on time, meet deadlines, and communicate issues across functions.
Self-motivation and ability to work effectively in a team-oriented environment.
Basic math and computer skills, with accuracy in money handling and register use preferred.
Availability for 30–39 hours per week and open availability Friday through Sunday.
Ability to stand and walk for extended periods during shifts of up to 8 hours per day.
Ability to reach overhead, bend, squat, kneel, carry products, and walk up and down stairs while carrying items.
Ability to perform store cleaning tasks such as sweeping, vacuuming, and emptying trash.
Ability to safely lift up to 55 pounds and comfort climbing ladders.

Nice To Haves

Previous retail or related customer service experience is preferred.
Interest in or eagerness to learn about Patagonia products and services.
Basic math and computer skills and accuracy with money handling and register use are preferred.

Responsibilities

Represent Patagonia’s purpose and core values and act as a brand advocate inside and outside the store.
Deliver customer-centered service, use selling skills, and connect customers with outdoor activities and the local community.
Support environmental activism and encourage customers and colleagues to engage with Patagonia’s mission.
Learn about Patagonia products and core sports to support customer service.
Answer phones, work events, support front-of-house and back-of-house operations and inventory flow, and assist with in-store repairs.
Communicate with the leadership team and customer service.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the sales floor.
Follow security measures to help prevent theft, handle safety situations, and promptly report and resolve concerns.
Help maintain a clean, organized, safe, and secure store.
Contribute to a supportive, positive, respectful work environment free from harassment.