Customer Experience Guide - Part Time

Patagonia•Honolulu, HI

1d•$26 - $28•Onsite

About The Position

As a Customer Experience Guide, you represent Patagonia to customers and contribute to the success of the retail store through customer service, merchandising, operations, events, and environmental activism. You learn about Patagonia products, share your passion for the community and efforts to protect the local environment, and put customers’ needs at the center of your work. Employees are encouraged to solve problems creatively and collaborate as peers. This part-time role supports the core store team during peak seasons, sales, and other periods when additional help is needed. Day-to-day work includes sales and customer service, stocking and staging products, and other activities that support a positive customer experience. You also support store operations, inventory, visual standards, security, and in-store repairs, while working with the leadership team and customer service colleagues. The position is based at the Honolulu, Hawaii store. The current hiring need is 20–29 hours per week, with open availability required Friday through Sunday. Store hours are Monday–Saturday, 10:00 a.m.–7:00 p.m., and Sunday, 10:00 a.m.–6:00 p.m. Shifts may begin or end up to two hours outside business hours, and schedules may vary week to week. The store aims to post schedules three weeks in advance and support work-life balance. Employees are expected to arrive on time and follow the Attendance Policy. The role requires standing and walking for extended periods, reaching, bending, squatting, kneeling, carrying products, walking stairs while carrying items, cleaning, safely lifting up to 55 pounds, and climbing ladders.

Requirements

Proven customer service and/or sales skills.
Previous retail or related customer service experience is preferred; interest in or eagerness to learn about products and services.
A helpful and courteous approach to problem solving.
Effective communication with team members and leadership, including participation in constructive feedback.
Adaptability to changing situations and priorities.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and importance as outlined by leadership.
Ability to arrive ready to work on time and meet deadlines or communicate issues across functions.
Self-motivation and ability to thrive in a team-oriented environment.
Basic math and computer skills; accuracy with money handling and register use is preferred.
Open availability Friday through Sunday for the current hiring need of 20–29 hours per week.
Ability to stand and walk for extended periods during shifts of up to eight hours per day.
Ability to continually reach overhead, bend, squat, kneel, and carry products needed for customer service, inventory, events, and merchandising.
Ability to walk up and down stairs while carrying boxes, products, and other items.
Ability to safely lift up to 55 pounds.
Comfort climbing ladders.

Nice To Haves

Previous retail or related customer service experience.
Interest in or eagerness to learn about Patagonia products and services.
Basic math and computer skills and accuracy with money handling and register use.

Responsibilities

Represent Patagonia’s purpose and core values and act as a brand advocate inside and outside the store.
Deliver customer-centered service, use selling skills, and connect the community with outdoor activities.
Support community environmental activism and encourage customers and colleagues to participate in Patagonia’s mission.
Learn about products and core sports to better serve customers.
Answer phones, work events, support front-of-house and back-of-house operations and inventory flow, and assist with in-store repairs.
Communicate successfully with the leadership team and customer service colleagues.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Follow security measures to help prevent theft, handle safety situations, report and resolve concerns, and maintain a clean and organized store.
Help create a supportive, positive, respectful work environment free from harassment.
Meet store cleaning standards, including sweeping, vacuuming, and emptying trash.
Arrive on time, meet deadlines, and adapt to changing schedules and business needs.