Customer Experience Excellence Lead and Executive Assistant
About The Position
Catalent’s Kansas City (KCM) facility is a premier site for integrated drug development, manufacturing, and clinical supply services, supporting a wide range of pharmaceutical and biotech products. With cutting-edge technologies and a collaborative work environment, it offers exciting opportunities for professionals across all functions—from science and engineering to operations and logistics. The Customer Experience Excellence Lead and Executive Assistant delivers advanced administrative and operational support to site leadership while also driving key efforts in data analysis, continuous improvement, and client experience.
Requirements
- Associate’s degree required, bachelor’s degree preferred.
- Minimum 3 years of administrative or executive support experience.
- Strong communication, organization, and follow‑through skills, with the ability to manage multiple priorities.
- Experience using Microsoft 365, SharePoint, Power BI, and document control systems.
Nice To Haves
- Experience working directly with clients and cross‑functional teams is highly preferred.
Responsibilities
- Lead the full client‑visit experience, including scheduling, travel coordination, meeting room setup, catering, and onsite support to ensure a seamless and professional engagement.
- Provide high‑level administrative and leadership support through complex calendar management, preparing executive‑ready presentations, distributing site‑wide communications, and coordinating audits and site visits.
- Own reporting and data analytics, generating weekly/monthly leadership summaries, maintaining KPI dashboards in Power BI, and delivering insights that support operational decision‑making.
- Drive continuous improvement initiatives by identifying workflow gaps, supporting Kaizen events, maintaining CI trackers, and partnering with cross‑functional teams to implement process enhancements.
- Manage key operational systems and compliance activities, including SharePoint oversight, controlled document management (EDMS/Documentum), onboarding coordination, financial administration, and general office operations support.
- All other duties as assigned.
Benefits
- Career growth with a clear path and regular performance reviews
- Day-one benefits: medical, dental, vision
- 401(k) match, tuition reimbursement, and wellness perks
- Paid time off: 152 hours + 8 holidays
- Inclusive culture with Employee Resource Groups and community initiatives
- Discounts from 900+ merchants via Perkspot
- A mission-driven workplace where your work helps save lives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
