Intern, Customer Experience Event - Portland International Airport (PDX)

Port of Portland•Portland 97218, OR

11d•Onsite

About The Position

The Port of Portland is hiring a Customer Experience Event Intern for the Portland International Airport (PDX)! PDX is more than an airport - it’s a community! If you’re excited about creating memorable moments and championing accessibility, we’d love to have you join the fun. Help us honor the people who make PDX special and design events that ensure every traveler feels welcome and supported. As a Customer Experience Event Intern, you’ll play a key role in planning meaningful programs while building skills in event coordination, customer experience, and stakeholder collaboration. To be considered for this intern position you must be a current student enrolled in an Oregon/Washington school for the duration of employment. Spring 2026 graduates will not be eligible for this internship unless documentation of continued educational classes (graduate school documentation related to the field) can be provided at the time of application. Duration: Expected sunset date on or around May 31, 2027. Compensation is determined by school year and experience.

Requirements

Currently enrolled in an Oregon/Washington accredited college or university and seeking a degree in Business Administration, Marketing, Communications, or a related field.
Student must also provide current unofficial transcript at time of application.
Maintenance of a minimum 2.5 grade point average and continued enrollment in classes pertinent to the internship is required.
Maintain a valid state driver's license is required.
Must successfully pass and maintain clearance of a comprehensive Criminal History Records Check and a Security Threat Assessment for a PDX Security Badge, are required.
Demonstrate commitment to valuing differences among individuals and a passion for being inclusive.
Focus on safety improvements, and comply with safety and health policies and procedures.
Show the utmost respect for others and act as a team player.
Accessibility awareness and customer experience strategy.
Event planning and coordination.
Goal-setting, data-driven measurement, and research-based insights.
Strong written and verbal communication.
Highly organized; able to manage multiple tasks and shifting deadlines.
Proficient in Microsoft Office Suite.
Professional, motivated, and persistent with a positive, sociable attitude.

Responsibilities

Support planning, logistics, and execution of employee engagement and recognition events.
Facilitate on-the-spot recognition efforts by preparing recognition materials and coordinating distribution of gift cards and awards.
Collaborate with communications and social media teams to promote employee engagement initiatives and highlight recognition programs.
Support events by planning logistics and assisting as needed.
Participate in program tracking, inventory management, and documentation related to accessibility and engagement initiatives.
Coordinate accessibility committee meetings and stakeholder engagement sessions.
Prepare materials and logistics for meetings, training, and outreach activities.
Evaluate and assess the impacts of Accessibility and Employee programming to identify areas for improvement, including consolidating events, maximizing the reach of events, and identifying ways to improve the impact of each events’ objectives.