Customer Exprience Dispatcher

Erling Sales and Service LLC • Hutto, TX

1d • Onsite

About The Position

As an Erling Customer Experience Dispatcher, you will be working in a fast pace high call volume environment. You will receive calls and emails every day from customers large and small that need service work performed. Our technicians have a variety of capabilities and certifications. You would need to accurately determine what problem the customer needs to have fixed, match the right technician to the right job, optimize the technicians travel route, record the work that has been completed, and provide our customers with a status of each call by the end of the day. The Customer Experience Dispatcher is the center of all this activity.

Requirements

• Ability to learn quickly, multi-task, and self-prioritize work
• Strong organizational skills and an attention to detail
• Strong interpersonal and relationship building skills
• Ability to self-start and work within a close-knit team
• Excellent computer skills with skills in Microsoft Excel
• Strong work ethic with a drive to succeed
• High School Diploma
• 2+ years’ experience in customer service
• Must pass a background check and drug screen prior to employment
• Authorized to work in the United States

Nice To Haves

• College Degree is a plus

Responsibilities

• Answer customer phone calls and emails
• Determine what problem the customer needs to have fixed
• Match the right technician to the right job
• Optimize the technicians travel route
• Record the work that has been completed
• Provide our customers with a status of each call by the end of the day
• Bill customers in online portals

Benefits

• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees