Customer Service Solution

Ashley Furniture Industries • Tampa, FL

12d

About The Position

The Customer Experience Corporate Solutions Specialist will serve as the vital
link to significantly impact, enhance, and elevate the overall customer service
experience. This role demands a high degree of ownership, with the expectation
that the specialist understands and fully embraces the responsibility of
addressing and resolving customer issues. The specialist will engage in
collaboration with diverse teams across all Ashley companies, including remote
teams worldwide, ensuring a unified approach to enhance our customer service
standards.
As a pivotal member of our customer service team, the Customer Experience
Corporate Solutions Specialist will extend support to both internal and external
customers confronting challenges in various scenarios. Leveraging expertise in
data analysis, problem-solving skills, and a thorough understanding of corporate
policies, the specialist is expected to operate at an exceptional level to
provide effective resolutions to customer concerns.
Additionally, the specialist will be expected to perform root cause analysis on
multiple customer journeys. This involves working closely with teams across the
organization not only to resolve immediate concerns but also to review and
refine current policies and procedures that may contribute to a negative
customer experience. Through these efforts, the specialist will play an active
role in driving systemic improvements to enhance overall customer satisfaction.

Responsibilities

• Address and resolve customer issues.
• Collaborate with diverse teams across all Ashley companies, including remote teams worldwide.
• Extend support to both internal and external customers confronting challenges in various scenarios.
• Leverage expertise in data analysis, problem-solving skills, and a thorough understanding of corporate policies to provide effective resolutions to customer concerns.
• Perform root cause analysis on multiple customer journeys.
• Work closely with teams across the organization to resolve immediate concerns and to review and refine current policies and procedures.
• Play an active role in driving systemic improvements to enhance overall customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed