Customer Solution Center Agent

Hilltop Holdings • Dallas, TX

7d • Onsite

About The Position

The Customer Solution Center Agent will answer incoming calls from PlainsCapital Bank customers while exhibiting service beyond expectations. Will provide full-cycle customer support in a call center setting by professionally greeting callers, providing appropriate information, resolving issues and concerns, transferring calls, and taking messages, as necessary.

Requirements

• Service beyond expectations
• Professional greeting of callers
• Ability to provide appropriate information
• Ability to resolve issues and concerns
• Ability to transfer calls
• Ability to take messages

Responsibilities

• Answer incoming calls from PlainsCapital Bank customers
• Provide full-cycle customer support in a call center setting
• Professionally greet callers
• Provide appropriate information
• Resolve issues and concerns
• Transfer calls
• Take messages, as necessary

Benefits

• 11 Paid Holidays
• 15+ days of PTO
• 401k Matching
• Health Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed