Customer Experience Coordinator (Part Time)- Redmond, WA

Veterinary Emergency Group (VEG) • Redmond, WA

9h • $19 - $29

About The Position

The Customer Experience Coordinator defines and improves the customer experience before, during, and after visits to VEG. The role centers on attentive, professional, and empathetic service, putting customers and their pets first and finding creative ways to meet their needs. Coordinators communicate with customers and hospital teams, help ensure a seamless care experience, and support customers through sensitive financial and end-of-life decisions.

Requirements

• At least 2 years of experience in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Strong organizational skills and attention to detail.
• Strong communication skills and the ability to interact positively with people.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence and the ability to read a room and respond accordingly.
• Adaptability in high-stakes environments.
• Problem-solving skills and a focus on innovation.
• Willingness to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as-needed basis, depending on hospital needs.
• Ability to work in a fast-paced environment with people from varied backgrounds and personality types.

Responsibilities

• Greet customers warmly and promptly in person, by phone, and online.
• Oversee customer communications by phone, email, and text; accurately record details and quickly route urgent medical calls to a doctor.
• Deliver personalized, memorable experiences and seek creative ways to meet customer needs.
• Listen empathetically, resolve concerns promptly, and anticipate issues before they escalate.
• Keep technicians and doctors informed about customer needs.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• Celebrate and capture special moments with permission, fostering connections among customers, their pets, and the hospital.

Benefits

• Competitive compensation, including base pay and a 401(k) match.
• Learning and growth programs, including VEG-created clinical and leadership programs and Unlimited ER CE.
• Annual travel stipend for continuing education: $1,000 for part-time credentialed employees and $400 for part-time uncredentialed employees.
• Flexible work schedules.
• Employee referral program.
• Comfy scrubs, VEG swag, and food in the fridge.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed