Customer Experience Coordinator- Part time
TJX•Quincy, IL
•Onsite
About The Position
The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs. The coordinator leads by example through customer engagement and interaction, maintains a clean and organized store, and models outstanding service. The position also supports store operations, Associate training, safety, and shrink-reduction efforts.
Requirements
- Availability to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively as a team player with peers and supervisors.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience and promote honesty, integrity, and confidentiality.
- Train, mentor, and coach Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs.
- Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and reprioritize as needed.
- Communicate priorities and progress updates accurately and effectively with management and Associates.
- Give and accept recognition and constructive feedback.
- Partner with management to identify Associate training needs and increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Maintain a clean and organized store and model excellent customer service.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) with Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- For eligible Associates: 401(k) match
- For eligible Associates: medical, dental, and vision coverage
- For eligible Associates: health savings account (HSA)
- For eligible Associates: health care flexible spending account (FSA)
- For eligible Associates: life insurance
- For eligible Associates: short- and long-term disability
- For eligible Associates: paid parental leave
- For eligible Associates: paid holidays, vacation, and sick time
- For eligible Associates: auto and home insurance discounts
- For eligible Associates: scholarship program
- For eligible Associates: adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
