Part-Time Customer Experience Coordinator
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and support loyalty programs. The role leads by example through customer engagement, outstanding service, and maintaining a clean and organized store. It also supports front-end operations, including register assignments, point-of-sale coverage, and coordinating Associate breaks. The Coordinator trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The position responds promptly to customer concerns, helps prioritize and communicate store tasks, partners with Management on training needs, and supports store safety and shrink-reduction programs. The role also promotes honesty, integrity, confidentiality, and compliance with labor laws and company policies. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Team player who works effectively with peers and supervisors.
- Ability to train others.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
- Engage and interact with customers, role-model outstanding customer service, and maintain a clean and organized store.
- Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
- Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly to ensure a positive customer experience.
- Ensure Associates execute tasks according to the store plan and prioritize work as needed.
- Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
- Give and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) with Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- For those meeting service or hours requirements: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
