Marshalls Customer Experience Coordinator Full time

The TJX Companies, Inc.•Aurora, OH

4d•$15 - $15•Onsite

About The Position

Marshalls is seeking a Customer Experience Coordinator to promote an excellent customer experience. This role oversees a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs. The Coordinator leads by example by engaging and interacting with all customers, and maintaining a clean and organized store, role-modeling outstanding customer service. This position creates a positive internal and external customer experience, promotes a culture of honesty and integrity, and maintains confidentiality. The Coordinator takes an active role in training and mentoring Associates on front-end principles and personalizing the customer experience while promoting loyalty programs. They will assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates. Additionally, they will address customer concerns and issues promptly, ensure Associates execute tasks according to the store plan, and communicate accurately and effectively with management and Associates. The role involves providing and accepting recognition and constructive feedback, partnering with Management on Associate training needs, ensuring adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs, supporting store shrink reduction goals, and promoting safety awareness. Other duties may be assigned.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience

Responsibilities

Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned