Marshalls Customer Experience Coordinator Full time

TJX•Aurora, OH

4d•Onsite

About The Position

Marshalls is looking for a Customer Experience Coordinator to promote an excellent customer experience. This role oversees a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs. The ideal candidate will lead by example by engaging and interacting with all customers, and maintaining a clean and organized store. This position creates a positive internal and external customer experience, promotes a culture of honesty and integrity, and maintains confidentiality. The Customer Experience Coordinator takes an active role in training and mentoring Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs. They will assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates. This role addresses customer concerns and issues promptly, ensures Associates execute tasks according to the store plan, and communicates accurately and effectively with management and Associates. The Coordinator provides and accepts recognition and constructive feedback, partners with Management on Associate training needs, and ensures adherence to all labor laws, policies, and procedures. They will also promote credit and loyalty programs, support store shrink reduction goals, and promote safety awareness.

Requirements

Available to work flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multi-tasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player, working effectively with peers and supervisors.
Able to train others.
1 year retail experience.
6 months of leadership experience.

Responsibilities

Promoting an excellent customer experience.
Overseeing a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Leading by example by engaging and interacting with all customers, and maintaining a clean and organized store.
Creating a positive internal and external customer experience.
Training and mentoring Associates on front end principles.
Training and coaching Associates on personalizing the customer experience while promoting loyalty programs.
Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates.
Addressing customer concerns and issues promptly, ensuring a positive customer experience.
Ensuring Associates execute tasks and activities according to store plan; prioritizing as needed.
Communicating accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates.
Providing and accepting recognition and constructive feedback.
Partnering with Management on Associate training needs to increase effectiveness.
Ensuring adherence to all labor laws, policies, and procedures.
Promoting credit and loyalty programs.
Supporting and participating in store shrink reduction goals and programs.
Promoting safety awareness and maintaining a safe environment.
Other duties as assigned.