Customer Experience Coordinator

Suitsupply • Washington, DC

6d • $20 - $22

About The Position

The Customer Experience Coordinator helps set the tone and ensure delivery of the company’s Radically Personal customer journey. As the store’s lead brand ambassador and a point of reference for customers, this role supports activities necessary for efficient store operations and provides exemplary service to maximize sales and promote the company’s image of quality and professionalism. The coordinator partners with the management team, focusing on shaping the store experience.

Requirements

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills, with enthusiasm for building relationships.
• Professional verbal and written communication skills.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Ensure customer expectations are exceeded at each visit and maintain an environment focused on the customer experience using provided hospitality tools.
• Ensure employees present professionally during customer interactions according to company policies and deliver high-level customer service to achieve maximum sales.
• Ensure clienteling activities are mapped for each guest.
• Promote seamless efficiency and a positive atmosphere in the customer experience.
• Partner with leadership and expert teams to proactively address service issues.
• Perform other duties assigned by the store leadership team.

Benefits

• Top-of-the-line training program unique to the industry.
• Clothing allowance for each new season.
• Generous employee discount.
• Opportunity to build a career with one of the fastest-growing companies in fashion.
• Opportunity to travel to other stores and abroad.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed