Customer Experience Coordinator

TJX•Washington DC, DC

5d•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs. The Coordinator leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding service. The position also supports front-end operations, Associate training, store priorities, safety, and shrink-reduction efforts. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience and model outstanding customer service.
Promote honesty and integrity, maintain confidentiality, and promote loyalty and credit programs.
Train, mentor, and coach Associates on front-end principles and personalizing the customer experience.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Maintain a clean and organized store.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
401(k) match for Associates who meet service or hours requirements
Medical, dental, and vision coverage for Associates who meet service or hours requirements
Health savings account (HSA) for Associates who meet service or hours requirements
Health care flexible spending account (FSA) for Associates who meet service or hours requirements
Life insurance for Associates who meet service or hours requirements
Short- and long-term disability for Associates who meet service or hours requirements
Paid parental leave for Associates who meet service or hours requirements
Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
Auto and home insurance discounts for Associates who meet service or hours requirements
Scholarship program for Associates who meet service or hours requirements
Adoption assistance for Associates who meet service or hours requirements
Competitive salary and benefits package