Customer Experience Coordinator

The TJX Companies, Inc.•East Providence, RI

6d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator creates a positive internal and external customer experience, promotes honesty and integrity, and maintains confidentiality. The role includes training and mentoring Associates on front-end principles and coaching them on personalizing customer interactions while promoting loyalty programs. The Coordinator assigns registers, responds to point-of-sale coverage needs, coordinates Associate breaks, addresses customer concerns, and helps ensure tasks are completed according to the store plan. The position communicates priorities and progress updates to management and Associates, gives and accepts recognition and constructive feedback, and partners with Management on training needs. It also supports compliance with labor laws and company policies and procedures, credit and loyalty programs, shrink-reduction goals, and store safety. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multitasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Promote an excellent customer experience and create positive internal and external customer experiences.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
Lead by example by engaging and interacting with customers, maintaining a clean and organized store, and modeling outstanding customer service.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.