Customer Experience Coordinator

TJX • Elizabethtown, KY

18h • Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs while leading by example through customer engagement and maintaining a clean, organized store. The coordinator models outstanding customer service and supports a positive experience for both internal and external customers.

The position includes training and mentoring Associates on front-end principles, coaching them on personalizing customer interactions, assigning registers, responding to point-of-sale coverage needs, and coordinating breaks. The coordinator addresses customer concerns promptly, ensures tasks follow the store plan, communicates priorities and progress, and works with Management on Associate training needs. The role also supports labor-law and policy compliance, credit and loyalty programs, shrink reduction, and workplace safety. Other duties may be assigned.

Requirements

• Availability to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills, with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
• Lead by example by engaging with customers and maintaining a clean and organized store.
• Model outstanding customer service and create a positive internal and external customer experience.
• Promote honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and prioritize as needed.
• Communicate priorities and progress accurately and effectively with Management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance for eligible Associates
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed