FT Customer Experience Coordinator Robinson TJ Maxx

TJX•Pittsburgh, PA

10d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience at the front of the store. The role oversees front-of-store Associates, ensuring prompt and courteous service and promoting loyalty programs. The Coordinator leads by example through customer engagement, role-modeling outstanding service, and maintaining a clean and organized store. The position also supports register coverage, Associate training, task execution, safety, and store shrink-reduction goals.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and on personalizing the customer experience while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly to ensure a positive customer experience.
Ensure Associates perform tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities accurately and effectively with management and Associates and provide progress updates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.