Customer Experience Coordinator

Weis Markets • Callaway, MD

4d • Onsite

About The Position

The Customer Experience Coordinator is responsible for directing the flow of customers through the Front End, ensuring sufficient checkouts are open to service customers efficiently and minimize wait times. This role involves monitoring breaks and lunches to maintain uninterrupted customer service, greeting customers, answering questions, and resolving concerns professionally. The coordinator follows company policies to increase customer satisfaction, enforces security and cash control procedures, and assists cashiers with various transactions. They also monitor the performance of cashiers and lot attendants, provide feedback to management, and enforce all front-end policies and procedures. Additionally, this role involves training front-end associates to ensure high levels of productivity, speed, accuracy, and courtesy, and assisting in enforcing company policies, government regulations, and laws. The coordinator operates scanning equipment and registers, performs checkout procedures, bags merchandise, and answers phone calls. They maintain accuracy during transactions, handle various payment methods, and adhere to security and cash drawer accounting procedures. The role also includes following guidelines for the sale of tobacco and alcohol, maintaining knowledge of weekly ads and promotions, and ensuring general sanitation in the department, including cleaning schedules and proper trash disposal. Cooperation with co-workers and superiors is essential for the smooth function of the department and store. The position also requires the utilization of company-provided Personal Protective Equipment (PPE).

Requirements

• Completed or working towards a high school diploma or general education degree (GED).
• No prior experience required.

Responsibilities

• Directs the flow of customers through the Front End.
• Ensures sufficient checkouts are open to properly and efficiently service customers, keeping wait time to a minimum.
• Monitors breaks and lunches so customer service is not interrupted.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.
• Follows company policies relating to customer check out to increase customer satisfaction.
• Enforces security and cash control procedures to identify and prevent losses.
• Assists cashiers with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Monitors the performance of cashiers and lot attendants and provides feedback to management.
• Follows and enforces all front-end policies and procedures.
• Participates in training/retraining of front-end associates to ensure high levels of productivity, speed, accuracy, and courtesy to customers.
• Assists to enforce and adhere to company policies and procedures as well as government regulations and laws.
• Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
• Assist customer service with answering phone calls with a polite and positive attitude.
• Uses intercom for necessary announcements or pages.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.

Benefits

• Minimum Essential Coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA)
• Two supplemental medical plan options, the Advantage and Elite plans
• Dental
• Vision
• Short term disability
• Term life and AD&D
• Voluntary insurance such as hospital indemnity, critical illness
• 401(k) retirement savings plans
• Scholarship program
• Associate discount programs
• Auto and home insurance
• Employee assistance program
• Pet insurance
• Purchasing power
• Paid time off and sick pay provided the eligibility and criteria specific to the position is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED