Customer Experience Coordinator
About The Position
The Technology Group is seeking a friendly, organized, and customer-focused Customer Experience Coordinator to support our Salt Lake City office. This position serves as the first point of contact for customers, vendors, and visitors while helping create a professional, welcoming, and safety-conscious customer experience. The primary focus of this role is front desk support, retail sales, showroom appearance, inventory stocking, and helping maintain a clean and safe customer-facing work environment. The position also provides backup support to the sales and service teams as needed.
Requirements
- High school diploma or equivalent required.
- Minimum of two years of experience in customer service, retail sales, reception, or office support.
- Strong verbal and written communication skills.
- Professional, friendly, and customer-focused demeanor.
- Excellent organizational and multitasking skills.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Strong attention to detail and problem-solving ability.
- Dependable, punctual, and able to work independently and as part of a team.
- Ability to handle sensitive and confidential information with discretion.
- Commitment to maintaining a clean, organized, and safe work environment.
Nice To Haves
- Experience processing customer orders, sales transactions, or point-of-sale activities.
- Experience stocking inventory, merchandising displays, or maintaining a retail showroom.
- Experience using CRM systems, specifically Zoho CRM.
- Experience using ERP or business management systems, specifically Microsoft Dynamics 365 Business Central.
- Experience supporting sales, service, or operations teams.
- Experience in the construction, engineering, surveying, technology, or equipment industries.
- Additional training or coursework in office administration, business, safety, or customer service.
Responsibilities
- Greet and assist customers, vendors, and visitors in a professional and friendly manner.
- Answer and direct incoming calls and customer inquiries.
- Maintain a clean, organized, professional, and safe reception area and showroom.
- Assist customers with retail product purchases and sales transactions.
- Stock, organize, clean, and replenish retail inventory and showroom displays.
- Monitor inventory levels and communicate restocking needs.
- Follow safe work practices and promptly report safety concerns, hazards, or maintenance needs.
- Support the sales team by converting approved quotes into sales orders when needed.
- Process customer orders and update CRM and business systems as needed.
- Assist the Service Center with customer repair check-in and intake when needed.
- Support other office, sales, and operational tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
