Customer Experience Coordinator

Hoffmann Brothers • Maryland Heights, MO

6d • Hybrid

About The Position

Hoffmann Brothers is looking for a Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Hoffmann Brothers services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills. Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer’s needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company.

Requirements

• Strong sense of urgency.
• Superior customer service skills.
• Strong skills and a willingness to learn and grow with the company.
• Multitasker: Able to handle multiple projects and tasks in a fast-paced environment.
• Detail Oriented: Able to pay attention to the minute details of a project or task.
• Efficient: Able to work in a fast-paced environment and handle multiple projects and goals.
• Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive.
• Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics.
• Communicative: Able to communicate information via writing and spoken word clearly and concisely.
• Customer Oriented: Able to take care of customer needs while following company procedures.
• Problem Solvers: Able to find a solution for or to deal proactively with work-related problems.
• Professional: In the way you speak, dress, and act.
• Regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk.
• Frequently required to reach with hands and arms.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

Responsibilities

• Assist potential prospects with product and service information.
• Schedule online inquiries.
• Handle customer service requests via phone, online submissions, texts, and online marketing requests.
• Manage a large volume of inbound and outbound inquiries.
• Manage scheduling for all Hoffmann Brothers services.

Benefits

• Health, dental, & vision insurance premiums for the employee and any eligible family members.
• Matching 401K Retirement program
• 1 Day Work From Home
• 15 Paid Time Off Days
• 9 paid holidays
• Referral Program
• Employee Discounts plus Friends & Family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed