Customer Experience Coordinator
About The Position
Guardian Pharmacy is seeking a Customer Experience Coordinator to support teams responsible for delivering an outstanding customer experience nationwide. This role is ideal for an organized, detail-oriented professional who enjoys problem-solving, project management, and cross-departmental collaboration. The coordinator will partner with leaders in Customer Experience, Sales, and Account Management, preparing customer-facing materials, maintaining CRM data, coordinating projects, and supporting sales initiatives. This position serves as an entry point into Guardian's commercial organization, offering exposure to leadership and growth opportunities in customer-focused roles.
Requirements
- Bachelor's degree required.
- 1–3 years of experience providing administrative support, coordinating projects, events, or team initiatives.
- Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
- Strong organizational and time management skills with exceptional attention to detail.
- Excellent written and verbal communication skills.
- Self-motivated with the ability to prioritize multiple projects and meet deadlines.
- Curious, adaptable, and eager to learn how different areas of the business work together.
- Comfortable working independently while collaborating effectively with cross-functional teams.
- Quality-minded with a natural ability to identify inconsistencies, solve problems, and continuously improve processes.
Nice To Haves
- Customer service or client-facing experience is preferred.
- Experience with Salesforce or another CRM platform is a plus.
Responsibilities
- Support initiatives to enhance customer experience across the organization.
- Coordinate projects, meetings, timelines, and follow-up activities for key initiatives.
- Assist with organizing and advancing strategic projects, including those delayed by competing priorities.
- Prepare presentations, training materials, documentation, and supporting resources for new products, tools, and customer initiatives.
- Gather and organize customer feedback, survey results, CRM activity, and other insights to support customer engagement strategies.
- Partner with Sales and Account Management leadership to support daily operations and strategic initiatives.
- Prepare customer presentations, proposals, reports, and other client-facing materials.
- Assist with projects that improve team effectiveness and customer success.
- Maintain accurate customer and account information within Salesforce and other CRM systems.
- Clean, validate, and organize customer contact data.
- Build targeted contact lists to support outreach campaigns and business development efforts.
- Research prospective customers and assist with pipeline development.
- Identify new business opportunities through market research, industry publications, competitive intelligence, and trade show leads.
- Track industry trends and share relevant insights with Sales leadership.
- Coordinate invoice processing and maintain supporting documentation.
- Schedule meetings, coordinate calendars, and manage follow-up activities for leadership.
- Assist with improving workflows and identifying opportunities to streamline internal processes.
Benefits
- Competitive pay
- 401(k) with company match
- Medical, Dental and Vision
- Health Savings Accounts and Flexible Spending Accounts
- Company-paid Basic Life and Accidental Death & Dismemberment
- Company-paid Long-Term Disability and optional Short-Term Disability
- Voluntary Employee and Dependent Life, Accident and Critical Illness
- Dependent Care Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Guardian Angels (Employee assistance fund)
- Paid holidays and sick days
- Generous vacation benefits based on years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
