Customer Experience Coordinator
About The Position
Revolution Foods is seeking a Customer Experience Coordinator (CXC) to help ensure school meal orders, deliveries, changes, and customer requests are handled smoothly. The role serves as a central coordinator connecting schools, Account Managers, Operations, Warehouse teams, and other internal partners. It suits someone who enjoys problem-solving, organization, communication, and coordinating multiple activities in a fast-paced environment. The coordinator monitors and adjusts daily school meal orders, supports Account Managers, responds to service issues, and maintains clear and accurate documentation. The position also supports customer onboarding, account relationship materials, reporting, and continuous improvement through customer feedback and service trends. The stated hours are 8:00 a.m. to 4:30 p.m., and the hourly range is $22.00–$28.00.
Requirements
- 3–5 years of experience in customer service, customer operations, account support, order management, or a similar coordination-focused role.
- Strong organizational skills and attention to detail, including the ability to manage multiple priorities in a fast-paced environment.
- Ability to troubleshoot issues quickly, make sound decisions, and follow through to resolution.
- Strong written and verbal communication skills and ability to work effectively with customers and internal teams.
- Comfort with order-management systems, spreadsheets, and other business technology; proficiency with Microsoft Office or Google Workspace.
- Ability to analyze order and participation information, identify discrepancies or trends, and take appropriate action.
- Strong sense of ownership and urgency, particularly when managing time-sensitive customer or operational issues.
Nice To Haves
- Experience in foodservice, school nutrition, K–12, logistics, distribution, or another high-volume service environment.
- Knowledge of school meal programs.
Responsibilities
- Monitor daily school meal orders for accuracy, participation trends, menu alignment, delivery requirements, bulk quantities, and OVS (Offer vs. Serve) guidelines.
- Make real-time order adjustments for attendance changes, special events, and school requests, and communicate changes to relevant teams.
- Serve as an internal partner to Account Managers while they support schools in the field.
- Coordinate with schools, Operations, Warehouse, and other teams to resolve missed deliveries, shortages, temperature concerns, substitutions, and other service issues.
- Communicate with school partners by phone, email, text, chat, and online portal in a responsive and empathetic manner.
- Track issues through resolution, communicate outcomes, and ensure they are closed out.
- Coordinate special requests such as alternate delivery windows, menu substitutions, program changes, and school-specific needs.
- Document order changes, delivery exceptions, customer conversations, and service issues accurately.
- Identify patterns in customer feedback and recurring service issues and share insights to support CX improvements.
- Support new-customer onboarding by entering account information, setting up ordering and delivery details, coordinating documentation, and helping schools prepare for launch.
- Assist Account Managers with QBR materials, business reviews, renewal proposals, reports, presentations, and customer documentation.
- Compile weekly service metrics, trends, and customer insights.
- Participate in CX planning meetings, Account Manager debriefs, and weekly service alignment conversations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
