Customer Experience Coordinator

The TJX Companies, Inc.•Plymouth, MA

14h•$17 - $18•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement and interaction, keeping the store clean and organized, and modeling outstanding customer service. The Coordinator supports front-end operations by assigning registers, responding to point-of-sale coverage needs, coordinating Associate breaks, and ensuring tasks are completed according to the store plan. The role addresses customer concerns, communicates priorities and progress to management and Associates, and helps train and mentor Associates on front-end principles and personalized customer service. The position also supports store shrink-reduction goals, promotes safety awareness, maintains a safe environment, and ensures adherence to labor laws, policies, and procedures. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multitasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience.
Model outstanding customer service by engaging and interacting with customers.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and personalized customer service, including promotion of loyalty programs.
Assign registers, support point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Maintain a clean and organized store.
Perform other duties as assigned.