Customer Experience Coordinator (Frontline Supervisor)

TJMaxx•Fuquay Varina, NC

5d•Onsite

About The Position

TJ Maxx is looking for two part-time coordinators (supervisors) to join their frontend team at the TJ Maxx store located at 1422 N Main St, Fuquay Varina, NC. This role is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store, ensuring prompt and courteous customer service, and promoting loyalty programs. The coordinator will lead by example by engaging with customers, maintaining a clean and organized store, and role-modeling outstanding customer service. They will also create a positive internal and external customer experience, promote a culture of honesty and integrity, and take an active role in training and mentoring Associates on front-end principles and personalizing the customer experience while promoting loyalty programs. Additionally, the coordinator will assign registers, support POS coverage needs, coordinate breaks, address customer concerns, ensure Associates execute tasks according to the store plan, communicate effectively with management and Associates, provide and accept feedback, partner with management on training needs, ensure adherence to labor laws and policies, support shrink reduction goals, and promote safety awareness. Other duties may be assigned.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Responsible for promoting an excellent customer experience.
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
Role models outstanding customer service.
Creates a positive internal and external customer experience.
Promotes a culture of honesty and integrity; maintains confidentiality.
Takes an active role in training and mentoring Associates on front end principles.
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
Addresses customer concerns and issues promptly, ensuring a positive customer experience.
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
Provides and accepts recognition and constructive feedback.
Partners with Management on Associate training needs to increase effectiveness.
Ensures adherence to all labor laws, policies, and procedures.
Promotes credit and loyalty programs.
Supports and participates in store shrink reduction goals and programs.
Promotes safety awareness and maintains a safe environment.
Other duties as assigned.