Customer Experience Coordinator

TJX•Vienna, VA

4d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The Coordinator leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The role also supports front-end operations, Associate training, store priorities, safety, and shrink-reduction goals.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience and promote honesty, integrity, and confidentiality.
Train, mentor, and coach Associates on front-end principles, personalizing customer interactions, and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, adjusting priorities as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and receive recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Maintain a clean and organized store and provide outstanding customer service.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates meeting service or hours requirements
Medical, dental, and vision coverage for Associates meeting service or hours requirements
Health savings account (HSA) for eligible Associates
Health care flexible spending account (FSA) for eligible Associates
Life insurance for eligible Associates
Short- and long-term disability for eligible Associates
Paid parental leave for eligible Associates
Paid holidays, vacation, and sick time for eligible Associates
Auto and home insurance discounts
Scholarship program
Adoption assistance