Customer Experience Coach
About The Position
Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions that help them build positive habits, stay motivated, and make progress toward personal goals. The coach works directly with participants throughout scheduled sessions, providing consistent, positive support and helping ensure the experience is welcoming, organized, encouraging, professional, and respectful. The role includes operating and monitoring specialized program tools and technology, for which training is provided. No specialized industry experience is required; full paid training is provided. This is a full-time, on-site role paying $23–$30 per hour, plus quarterly performance-based bonuses. The schedule is Monday–Friday, either 6:00 AM–1:30 PM or 1:30 PM–9:00 PM depending on clinic needs, with a Saturday shift rotation approximately every eight weeks. Serenity offers advancement opportunities, benefits, paid training, and a growth-focused work environment. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time professional experience in any industry.
- Clear and professional verbal and written communication skills.
- Strong interpersonal skills, patience, and empathy.
- Reliability, punctuality, and openness to feedback.
- Authorization to work in the United States.
- Ability to pass a background check and drug screening.
Nice To Haves
- Experience in customer service, hospitality, retail, education, or caregiving.
- Interest in personal development, coaching, or wellness.
- Comfort working closely with individuals in a service-focused environment.
Responsibilities
- Provide one-on-one support during scheduled program sessions.
- Operate and monitor specialized program tools and technology; training is provided.
- Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
- Maintain accurate session notes and share updates with team members.
- Ensure each participant’s experience is professional, supportive, and respectful.
- Follow established processes and standards to maintain a consistent experience.
Benefits
- Competitive pay with advancement opportunities.
- 90% employer-paid medical, dental, and vision insurance.
- 401(k) retirement plan.
- 10 PTO days, increasing to 15 after the first year.
- 10 paid holidays.
- Paid training and professional certification.
- Supportive, growth-focused work environment.
- Quarterly performance-based bonuses.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
