Customer Experience Coach
About The Position
Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions that help them build positive habits, stay motivated, and make progress toward personal goals. Coaches work directly with individuals during scheduled sessions, serving as a consistent, positive presence and helping ensure each experience is welcoming, organized, encouraging, professional, supportive, and respectful. The role is suitable for people with backgrounds in customer service, hospitality, retail, education, or caregiving. No specialized industry experience is required; full paid training is provided. This is a full-time, on-site position paying $23–$30 per hour, plus quarterly performance-based bonuses. The schedule is Monday through Friday, either 6:00 AM–1:30 PM or 1:30 PM–9:00 PM, depending on clinic needs, with a Saturday shift rotation approximately every eight weeks. Benefits include employer-paid insurance, a 401(k) retirement plan, paid time off, paid holidays, training, and professional certification. Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. It combines structured programs, innovative tools, and a people-first approach to create supportive experiences. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time professional experience in any industry.
- Clear and professional verbal and written communication skills.
- Strong interpersonal skills, patience, and empathy.
- Reliability and punctuality, and openness to feedback.
- Authorization to work in the United States.
- Ability to pass a background check and drug screening.
Nice To Haves
- Experience in customer service, hospitality, retail, education, or caregiving.
- Interest in personal development, coaching, or wellness.
- Comfort working closely with individuals in a service-focused environment.
Responsibilities
- Provide one-on-one support during scheduled program sessions.
- Operate and monitor specialized program tools and technology; training is provided.
- Encourage participants through practices such as journaling, goal-setting, and mindfulness exercises.
- Maintain accurate session notes and share updates with team members.
- Ensure each participant’s experience is professional, supportive, and respectful.
- Follow established processes and standards to maintain a consistent experience.
Benefits
- Competitive pay with advancement opportunities.
- 90% employer-paid medical, dental, and vision insurance.
- 401(k) retirement plan.
- 10 PTO days, increasing to 15 after the first year.
- 10 paid holidays.
- Paid training and professional certification.
- Supportive, growth-focused work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
