Customer Experience Coach
About The Position
Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. The role is intended for people who enjoy connecting with others and creating supportive, encouraging environments; specialized industry experience is not required, and paid training is provided. The Coach works directly with individuals during scheduled sessions, helping them remain engaged and supported while participating in a structured program. The role serves as a consistent, positive presence and helps ensure each person’s experience is welcoming, organized, professional, supportive, and respectful. The position is full-time and on-site, with a Monday–Friday shift of either 6:00 AM–1:30 PM or 1:30 PM–9:00 PM depending on clinic needs, plus a Saturday shift rotation approximately every eight weeks. Compensation is $23–$30 per hour, with quarterly performance-based bonuses. Serenity describes itself as a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. Its team combines structured programs, innovative tools, and a people-first approach to create supportive experiences.
Requirements
- At least 2 years of full-time professional experience in any industry.
- Clear and professional verbal and written communication skills.
- Strong interpersonal skills, patience, and empathy.
- Reliability and punctuality, and openness to feedback.
- Authorization to work in the United States.
- Ability to pass a background check and drug screening.
Nice To Haves
- Experience in customer service, hospitality, retail, education, or caregiving roles.
- Interest in personal development, coaching, or wellness.
- Comfort working closely with individuals in a service-focused environment.
Responsibilities
- Provide one-on-one support during scheduled program sessions.
- Operate and monitor specialized program tools and technology; training is provided.
- Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
- Maintain accurate session notes and share updates with team members.
- Ensure each participant’s experience is professional, supportive, and respectful.
- Follow established processes and standards to maintain a consistent experience.
Benefits
- Competitive pay with advancement opportunities.
- 90% employer-paid medical, dental, and vision insurance.
- 401(k) retirement plan.
- 10 PTO days, increasing to 15 after the first year, plus 10 paid holidays.
- Paid training and professional certification.
- Supportive, growth-focused work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
