Customer Experience Coach
About The Position
Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions that help them build positive habits, stay motivated, and make progress toward personal goals. The coach works directly with participants during scheduled sessions, providing a consistent, positive presence and ensuring their experience is welcoming, organized, encouraging, professional, supportive, and respectful. The role uses specialized program tools and technology, with training provided. No specialized industry experience is required, and full paid training is provided. This is a full-time, on-site role. The stated schedule is Monday through Friday, either 6:00 AM–1:30 PM or 1:30 PM–9:00 PM, depending on clinic needs, with a Saturday shift rotation approximately every eight weeks. Compensation is $23–$30 per hour, plus quarterly performance-based bonuses. Serenity describes itself as a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress through structured programs, innovative tools, and a people-first approach.
Requirements
- At least 2 years of full-time professional experience in any industry.
- Clear and professional verbal and written communication skills.
- Strong interpersonal skills, patience, and empathy.
- Reliability, punctuality, and openness to feedback.
- Authorization to work in the United States.
- Ability to pass a background check and drug screening.
Nice To Haves
- Experience in customer service, hospitality, retail, education, or caregiving.
- Interest in personal development, coaching, or wellness.
- Comfort working closely with individuals in a service-focused environment.
Responsibilities
- Provide one-on-one support during scheduled program sessions.
- Operate and monitor specialized program tools and technology; training is provided.
- Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
- Maintain accurate session notes and share updates with team members.
- Ensure each participant’s experience is professional, supportive, and respectful.
- Follow established processes and standards to maintain a consistent experience.
Benefits
- Quarterly performance-based bonuses.
- Competitive pay with advancement opportunities.
- 90% employer-paid medical, dental, and vision insurance.
- 401(k) retirement plan.
- 10 PTO days, increasing to 15 after the first year.
- 10 paid holidays.
- Paid training and professional certification.
- Supportive, growth-focused work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
