Customer Experience Coach

Serenity Mental Health Centers • Orlando, FL

13d • Onsite

About The Position

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions that help them build positive habits, stay motivated, and make progress toward personal goals. The role is suited to people who enjoy connecting with others and creating supportive, encouraging environments. No specialized industry experience is required; full paid training is provided.

Coaches work directly with individuals throughout scheduled program sessions, providing consistent support and helping participants stay engaged. They help ensure each experience is welcoming, organized, professional, supportive, and respectful while following established processes and standards. The position is on-site and offers two possible Monday–Friday shifts, depending on clinic needs, with a Saturday shift rotation approximately every eight weeks.

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress through structured programs, innovative tools, and a people-first approach. Employment is contingent upon successful completion of a background check and drug screening. Serenity is an Equal Opportunity Employer.

Requirements

• At least 2 years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills, patience, and empathy.
• Reliability, punctuality, and openness to feedback.
• Authorization to work in the United States.
• Ability to pass a background check and drug screening.

Nice To Haves

• Experience in customer service, hospitality, retail, education, or caregiving.
• Interest in personal development, coaching, or wellness.
• Comfort working closely with individuals in a service-focused environment.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology; training is provided.
• Encourage participants through practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Benefits

• Competitive pay of $23–$30 per hour plus quarterly performance-based bonuses.
• Advancement opportunities.
• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days, increasing to 15 after the first year.
• 10 paid holidays.
• Paid training and professional certification.
• Supportive, growth-focused work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed