Customer Experience Coach
About The Position
Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. Coaches work directly with individuals during scheduled sessions, providing a consistent, positive presence and ensuring each experience is welcoming, organized, and encouraging. The role is suited to people with backgrounds such as customer service, hospitality, retail, education, or caregiving. No specialized industry experience is required; full paid training is provided. This is a full-time, on-site role with a Monday–Friday shift of either 6:00 AM–1:30 PM or 1:30 PM–9:00 PM, depending on clinic needs. A Saturday shift rotation is required approximately every eight weeks. Compensation is $23–$30 per hour, plus quarterly performance-based bonuses. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 2 years of full-time professional experience in any industry.
- Clear and professional verbal and written communication skills.
- Strong interpersonal skills, patience, and empathy.
- Reliability, punctuality, and openness to feedback.
- Authorization to work in the United States.
- Ability to pass a background check and drug screening.
Nice To Haves
- Experience in customer service, hospitality, retail, education, or caregiving roles.
- Interest in personal development, coaching, or wellness.
- Comfort working closely with individuals in a service-focused environment.
Responsibilities
- Provide one-on-one support during scheduled program sessions.
- Operate and monitor specialized program tools and technology; training is provided.
- Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
- Maintain accurate session notes and share updates with team members.
- Ensure each participant’s experience is professional, supportive, and respectful.
- Follow established processes and standards to maintain a consistent experience.
Benefits
- Competitive pay with advancement opportunities.
- 90% employer-paid medical, dental, and vision insurance.
- 401(k) retirement plan.
- 10 PTO days, increasing to 15 after the first year, plus 10 paid holidays.
- Paid training and professional certification.
- Supportive, growth-focused work environment.
- Quarterly performance-based bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
